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Senior Director of Food and Beverage Operations
1 month ago
Arlo Hotels is seeking a seasoned Senior Director of Food and Beverage Operations to lead our culinary and events teams. As a key member of our management team, you will be responsible for overseeing all aspects of food and beverage operations, including restaurant, nightlife, and events. Your expertise will be crucial in maximizing profits, ensuring high-quality products and services, and driving revenue growth.
Key Responsibilities- Develop and implement financial and operational plans to support hotel goals
- Monitor financial performance and ensure month-end goals are on track
- Ensure back-of-house operations are running smoothly and efficiently
- Create scheduling and staffing levels to optimize labor costs
- Ensure F&B operations adhere to corporate standards
- Evaluate team member performance and recognize outstanding service
- Coach, counsel, and discipline team members as needed
- Monitor guest feedback and financial reports, initiating corrective action as necessary
- Inspect F&B operations to ensure cleanliness, permits, and side work duties are completed daily
- Manage F&B department costs and ensure team engagement is continuous
- Maintain open lines of communication with team members and departments
- Respond quickly to guest requests and follow up to ensure satisfaction
- Ensure recruitment is completed using company hiring standards
- Schedule training classes on safety, security, department procedures, and service guidelines
- Fulfill Manager-On-Duty shifts as required
- Ensure hotel compliance with federal, state, and local laws, including OSHA, EEOC, Wage Hour, and Health laws
- Conduct productive monthly meetings to encourage openness, problem-solving, and positive communication
- Ensure all new team members attend new hire orientation
- Develop and maintain structured training schedules and daily training
- Understand, implement, and monitor sales promotions and encourage feedback from team members
- Prepare and submit required reports in a timely manner
- Know and maintain safety and sanitation standards to provide a safe environment
- Ensure compliance with local liquor laws and sanitation/safety regulations
- Assist in menu planning and preparation for events, F&B, and nightlife programming
- Ensure daily and weekly cleaning schedules and side work are maintained
- Ensure processes of creating budgets, P&L critiques, forecasts, and payroll are smooth, timely, and accurate
- Coordinate team to ensure they are fully prepared for all of the above
- Ensure all team members review and successfully complete alcohol awareness certification and Food handler safety training, as required by state
- Ensure F&B equipment is well maintained by completing equipment checklist and work order procedures and conducting weekly inspections
- Ensure beverage controls are in place to manage costs
- Participate in revenue-generating think tanks with Nightlife, Events, and F&B teams to ensure maximum revenues are achieved
- Actively engage with Finance to ensure there is a clear understanding of daily/weekly/monthly revenues, budgets, goals, forecasts, as well as comps, discounts, etc.
- Ensure seasonal menu changes are consistent for both Food & Beverage
- Work with the Marketing team to ensure clear lines of communication on all activations, specials, nightlife programming
- Participate in weekly 1:1s with direct reports
- Ensure Events decks are up to date and offerings are appropriate for the needs of our guests
- Monitor Event sales to ensure goals are being met
- Monitor Nightlife programming to ensure maximum revenues are achieved and goals are being met
- Maintain clear lines of communication with all Hotel Dept. Heads
- Perform other duties as requested by management
- Attend meetings/training as required by management
