Senior Food Operations Associate

3 weeks ago


New York, New York, United States Craft Full time
About the Role

Crafty is seeking a highly skilled and experienced Senior Food Operations Associate to join our team. As a key member of our operations team, you will be responsible for delivering exceptional client experiences and ensuring the smooth operation of our in-office Concierge pantry program.

Key Responsibilities
  • Merchandising: Maintain client office kitchens and pantries, ensuring they are well-organized and visually appealing.
  • Customer Service: Engage with clients and other Crafty team members onsite, providing top-notch service and ensuring client satisfaction.
  • Maintenance and Inventory: Perform routine maintenance on equipment, conduct quality control checks, and complete task lists, including inventory management and budgeting.
  • Communication: Communicate effectively with the Crafty team, escalating any location needs or safety concerns, and accurately completing pre- and post-route paperwork.
Requirements
  • Client Obsessed: Demonstrate a deep commitment to understanding and exceeding client needs and preferences.
  • Effective Communicator: Possess exceptional communication skills, ensuring clear, accurate, and positive interactions.
  • Operationally Sound: Ensure all operations run smoothly, efficiently, and effectively, adhering to best practices and standards.
  • Reliable: Show accountability, punctuality, and consistency in fulfilling commitments, maintaining high service standards, and fostering client trust.
  • Resilient: Quickly adapt to change, anticipate and address challenges with strong problem-solving skills, and maintain a positive attitude.
  • Collaborative: Work effectively with others towards shared goals, providing and receiving constructive input to enhance individual and team performance.
  • Autonomy: Empower client operations team members to act decisively, innovate, and continuously improve, leading to enhanced client relationships, operational efficiency, and overall success.
  • Attention to Detail: Demonstrate exceptional attention to detail, meticulously overseeing merchandising, inventory management, and ownership responsibilities.
What We Offer

Crafty provides a competitive compensation package, including our Crafty healthcare plan, 401k, paid time off, equipment certification courses, and parental leave. We also offer Crafty-grade snacks, beverages, and fun events. This role offers a special opportunity to shape the future of a young, flourishing company, with a compensation amount of $28 an hour.

Crafty provides equal employment opportunities to all employees and applicants for employment without discriminating against race, color, religion, sex, sexual orientation, national origin, age, disability, or genetics.



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