Customer Relationship Manager

1 week ago


Coppell, Texas, United States American First Finance Full time

Job Summary: We are seeking an experienced Customer Service Representative - Financial Operations to join our team at American First Finance.

This role is responsible for providing exceptional customer service to our merchants, responding to inquiries, resolving issues, and working closely with internal resources to ensure seamless execution of merchant relationships.

Key Responsibilities: Respond to inbound communications from merchants, provide assistance and support as needed, document all interactions in Sugar CRM, capture all relevant details of the interaction with a merchant.

Requirements: High School diploma; minimum of 3 years' experience in operational background with a finance operation or experience in financial services/merchant services industry in an operational or account management capacity.

Benefits: Competitive compensation package, paid time off, 401K matching, medical, dental, and vision benefits, high-growth organization with advancement opportunities, diverse, collaborative, and fun work environment.



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