Relationship Development Specialist
3 weeks ago
We are seeking a highly skilled and experienced Client Manager to join our Client Services Department. As a critical member of our team, you will act as the main liaison between our clients and Lanvera.
The ideal candidate will have at least 2-3 years of client management experience and a Bachelor's degree. You will be responsible for maintaining and nurturing multiple client relationships at an operational level, continually looking for new ways to work smarter, increase effectiveness, and improve client experience.
A successful Client Manager will be a proven team player with attention to detail and the ability to problem-solve. You will partner with internal departments to resolve support tickets efficiently and with a high sense of urgency, provide client training and assistance with Lanvera products, and proactively identify client issue trends, evaluate client satisfaction, and take action on these trends.
**Key Qualifications:**
- At least 2-3 years of client management experience - Customer Service Oriented
- Bachelor's degree required
- Excellent oral and written communication and interpersonal skills for interacting and collaborating with clients
- Ability to de-escalate issues within an account
- Ability to manage competing priorities through to successful resolution
**What We Offer:**
- An estimated salary of $70,000-$90,000 per year, depending on experience
- Three weeks of PTO
- Health Insurance
- 401K with dollar matching
- Profit sharing
- Long-term disability
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