Customer Experience Specialist

1 week ago


Milford, Ohio, United States Tata Consultancy Services Full time
Customer Service Representative

As a key member of our customer-facing team at Tata Consultancy Services, you will play a vital role in delivering exceptional customer experiences. Your primary responsibility will be to handle inbound calls from customers and B2B providers, providing timely and accurate responses, and ensuring seamless communication.

Key Responsibilities:
  • Receive and respond to customer requests via phone, providing required documents and information in a timely manner.
  • Make outbound calls to confirm changes to customer policies, as needed.
  • Update customer information and policy details in our system.
  • Set reminders and follow up with customers to ensure timely resolution of issues.

As a Customer Service Representative, you will be expected to possess excellent communication skills, a positive attitude, and attention to detail. Proficiency in Microsoft Office, particularly Excel, Word, and Outlook, is also essential for success in this role.

Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Strong problem-solving and analytical skills.
  • Proficiency in Microsoft Office.

We are looking for a highly motivated and customer-focused individual to join our team. If you have a passion for delivering exceptional customer experiences and possess the required skills and qualifications, we encourage you to apply for this exciting opportunity.


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