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Customer Service Representative

2 months ago

Windsor, Connecticut, United States TLD AMERICA Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our TLD America team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Manage customer relationships and resolve issues in a timely and professional manner
  • Process customer requests for quotes and orders through our ERP system
  • Provide technical support for parts search and troubleshooting
  • Collaborate with the purchasing team to advise on parts to be stocked in our region
  • Exercise discretion on prioritization and execution of daily tasks and projects
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Proficiency in using ERP systems and other technical tools
What We Offer

We offer a competitive salary range of $55,000-$65,000, as well as opportunities for professional growth and development. Our team is committed to providing exceptional customer service and support, and we are looking for like-minded individuals to join us.

TLD America is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment.