Customer Service Representative

3 days ago


Iowa City, Iowa, United States Mediacom Bolt Full time

**Job Summary**

We are seeking a highly skilled Customer Service Representative to join our team at Mediacom Bolt. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and promoting our products and services.

**Key Responsibilities:**

  • Provide prompt and professional customer service to clients in a fast-paced environment.
  • Resolve customer complaints and issues in a timely and effective manner.
  • Utilize sales and retention guidelines to process customer requests and promote our products and services.
  • Perform basic troubleshooting and schedule on-site service calls when necessary.
  • Receive and process customer payments, balance cash drawers, and post customer adjustments.
  • Issue and receive equipment from customers.
  • Maintain customer site equipment and inventory controls according to policy and procedures.
  • Demonstrate courtesy and patience in customer relations, maintaining the ability to explain all phases of billing, products, and services offered.

**Requirements:**

  • High school diploma or GED required; Associates degree preferred.
  • 1-3 years experience in retail and/or consumer sales.
  • Preferred 3 plus years customer service & cash handling/reconciliation experience.
  • Exceptional relationship-building skills.
  • Excellent communication skills.
  • Ability to multi-task and prioritize in a fast-paced environment.
  • Effective cash handling skills.
  • Valid driver's license and satisfactory driver record may be required for some locations.
  • Must demonstrate intermediate to advanced PC skills.
  • Sales ability and willingness to meet sales goals.
  • Able to stand for long periods.
  • Occasional travel to other sites within the region.
  • Ability to work evenings, weekends, and holidays and overtime as needed.

**What We Offer:**

Mediacom Bolt offers a competitive salary and benefits package, as well as opportunities for career growth and development.

**How to Apply:**

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your application today.



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