Senior Vice President Enterprise Operations Leader

2 weeks ago


Holyoke, Massachusetts, United States Stone Alliance Group Full time
Job Summary

We are seeking a highly experienced Senior Vice President Enterprise Operations Leader to join our team at Stone Alliance Group. As a key member of our leadership team, you will be responsible for establishing a centralized operational service strategy that supports multiple banking organizations.

Key Responsibilities:

  • Develop and implement a corporate operations strategy that aligns with the organization's short- and long-term objectives.
  • Lead the process to translate the corporate operations strategy into actionable steps for implementation.
  • Establish key performance indicators (KPIs) to measure the performance of electronic/digital channels, research desks, ODP performance, deposit operations, and item processing performance levels.
  • Collaborate with department heads to evaluate staffing requirements and investigate new systems and resources to ensure that departments are appropriately structured and positioned to meet changing customer expectations, regulatory requirements, competitor challenges, and performance goals.

Requirements:

  • Bachelor's degree from a four-year college or university, or 10+ years related experience and/or training, or equivalent combination of education and experience.
  • Strong understanding of banking/financial service operations and general operational management strategies and programs.
  • Ability to effectively convey and present information to management and/or boards of directors.
  • Extensive, progressive managerial experience in operations, including the establishment of process/procedures and the creation of KPIs and services standards.

Preferred Qualifications:

  • Microsoft Office, especially Microsoft Excel. Ability to support internet technologies. Experience understanding workflows related to core system integration with data processors and EFT and payment vendors.

We offer a competitive salary and benefits package. If you are a motivated and experienced professional looking for a new challenge, please submit your application.



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