Customer Service Representative

7 days ago

Stanford, California, United States Collabera Full time

Job Summary

The National Accounts Fiber Coordinator is a key role within our team at Collabera, responsible for managing the movement of recyclable materials generated through the production process. This position requires strong communication and organizational skills to ensure timely pickups and deliveries, as well as adaptability to changing market conditions.

Key Responsibilities

  • Receive and process routine supplier and customer orders, inquiries, and concerns regarding shipments of recyclable materials.
  • Manage weekly allocations for recyclable commodities, schedule, and monitor movement with logistics and customers to ensure timely pickups and deliveries.
  • Work with the supply team to ensure proper mill inventories are maintained.
  • Adapt to changing market conditions, which can result in changes to load schedules.
  • Manage quality and safety exceptions with a sense of urgency upon notification to minimize cost.
  • Ensure accurate and timely payments to suppliers and invoices to customers, maintain documentation in Cie Trade system.
  • Respond to inquiries timely, review discrepancies, and research data as necessary.
  • Maintain account profile data of supplier and customer contact information, scheduling requirements, commodities, and any other pertinent account information in Book of Business notes and update as changes occur.
  • Responsible for meeting weekly metrics set by management to ensure all loads are being maintained and managed accordingly.

Requirements

This role requires a strong understanding of logistics and supply chain management, as well as excellent communication and organizational skills. The ideal candidate will be able to work effectively in a fast-paced environment and adapt to changing market conditions.

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