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Retail Sales Representative

2 months ago

Stanford, California, United States Barnes & Noble Full time

Position Overview
As a dedicated Retail Sales Representative, your primary focus is to deliver exceptional customer service that is both warm and professional, ensuring that customer satisfaction is always the top priority.

You will enhance the shopping experience by actively sharing your expertise, whether interacting directly with customers or assisting them over the phone. Your role involves guiding customers in selecting thoughtful gifts, unique cards, or beautiful wrapping options.

A Retail Sales Representative is responsible for creating visually appealing displays that are organized and inviting. Your enthusiasm for customer service and readiness to assist will encourage customers to return to our store.

Key Responsibilities

  • Foster a welcoming atmosphere by engaging customers with friendly and sincere service to fulfill their needs.
  • Utilize open-ended questions and your product knowledge to make informed recommendations while actively selling.
  • Maintain a vibrant store environment by adhering to visual merchandising and replenishment standards, ensuring a neat and inviting presentation.
  • Promote key campaigns and services, including new product launches, promotions, and membership benefits.
  • Continuously educate yourself on our products and services using training and communication tools to enhance the customer experience.
  • Safeguard company assets by following inventory and loss prevention protocols, completing inventories as required.
  • Engage in physical activities on the sales floor, including prolonged standing, bending, lifting, and climbing.

Qualifications

  • Demonstrated passion for genuinely assisting customers and a desire to learn about our offerings.
  • Ability to communicate clearly and respectfully.
  • Positive attitude and a willingness to work collaboratively.
  • Enjoyment in interacting with people.
  • Adaptability to thrive in a dynamic environment.
  • Strong listening skills and a knack for problem-solving.

Expected Behaviors

  • Prioritize customer needs at all times.
  • Engage positively with colleagues and customers alike.
  • Show initiative and problem-solving capabilities.
  • Exhibit a team-oriented mindset with a positive attitude.
  • Take responsibility for tasks and execute them with care.
  • Be open to coaching and feedback.
  • Adapt to changes and remain energized in a fast-paced environment.
  • Demonstrate initiative and support company goals.
  • Show respect and kindness to fellow associates and customers.

Diversity Commitment
As an Affirmative Action Employer, Barnes & Noble is committed to hiring qualified individuals and fostering a diverse workplace. We provide equal employment opportunities for all, ensuring that all employment practices are conducted without regard to any protected characteristic.