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Customer Service Representative

2 months ago

Stanford, California, United States Canon Solutions America Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Canon Solutions America, Inc. in a full-time on-site position. As a key member of our facilities team, you will be responsible for delivering exceptional customer service and ensuring the prompt delivery of various on-site work assignments.

Key Responsibilities
  • Customer Service: Provide prompt and professional customer service to clients, ensuring their needs are met and exceeded.
  • Work Assignment Delivery: Deliver various on-site work assignments in a timely and efficient manner, adhering to established procedures and protocols.
  • Equipment Maintenance: Perform routine maintenance and upkeep of reprographic equipment, ensuring optimal performance and customer satisfaction.
  • Supply Management: Monitor and maintain inventory levels, ensuring adequate supplies are available to meet customer needs.
  • Communication: Effectively communicate with clients, management, and colleagues to ensure seamless coordination and execution of work assignments.
Requirements
  • Education: High School Diploma or equivalent required.
  • Experience: Less than one year of related experience preferred.
  • Skills: Basic computer skills, technical knowledge, ability to multitask, prioritize, and work with minimal supervision.
  • Physical Demands: Ability to lift up to 50lbs, spend extended periods standing, bending, walking, reaching, and pulling while performing duties.
Company Overview

Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market-leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. We are committed to promoting professional innovation, nurturing efficiency, and regulating costs through the unification of comprehensive digital and traditional printing and document management solutions.