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Customer Service Representative

2 months ago

Stanford, California, United States Collabera Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Collabera. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.

Job Summary:

The Customer Service Representative will act as the primary point of contact for our clients, handling incoming calls, emails, and other forms of communication. You will be responsible for resolving customer complaints, answering questions, and providing information about our products and services.

Key Responsibilities:
  • Provide exceptional customer service to clients via phone, email, and other forms of communication
  • Resolve customer complaints and issues in a timely and professional manner
  • Answer questions and provide information about our products and services
  • Work collaboratively with other team members to achieve customer satisfaction
  • Utilize call center and collaboration applications and systems to ensure first-call resolutions
Requirements:
  • Experience working in a customer service-oriented environment, with demonstrated ability to handle high volumes of calls
  • Polished telephone etiquette and manner, and ability to communicate clearly and effectively in English
  • Ability to interface effectively with high-level professionals, managers, supervisors, and other clients
  • Ability to exercise tact and diplomacy under pressure
  • Ability to operate all telecommunications equipment, with demonstrated computerized keyboard skills
What We Offer:

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.