Customer Service Representative

6 days ago


Stanford, California, United States Barnes & Noble Full time
About the Role

We are seeking a highly motivated and customer-focused Sales Associate to join our team at Barnes & Noble. As a Sales Associate, you will be responsible for providing exceptional customer service, creating a welcoming store environment, and driving sales through effective product knowledge and recommendations.

Key Responsibilities
  • Customer Service: Engage with customers to understand their needs and provide personalized recommendations to drive sales and enhance the customer experience.
  • Visual Merchandising: Support store visual merchandising and replenishment standards to maintain a neat, tidy, and inviting store presentation.
  • Sales Floor Operations: Work on the selling floor, which requires physical activity, including prolonged standing, repetitive bending, lifting, and climbing.
  • Product Knowledge: Develop and maintain knowledge of our products and services to provide accurate and helpful information to customers.
  • Teamwork: Collaborate with colleagues to achieve sales goals and provide exceptional customer service.
Requirements
  • Passion for Customer Service: Demonstrate a genuine passion for helping people and a desire to learn about our products.
  • Effective Communication: Clearly and respectfully communicate with customers and colleagues to provide excellent customer service.
  • Positive Attitude: Maintain a positive and can-do attitude, even in a fast-paced and ever-changing environment.
  • Team Player: Work collaboratively with colleagues to achieve sales goals and provide exceptional customer service.
What We Offer

As a Sales Associate at Barnes & Noble, you will have the opportunity to work in a dynamic and supportive environment, develop your skills and knowledge, and contribute to the success of our business.



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