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Customer Service Representative
2 months ago
Job Summary
Aramark Uniform Services is seeking a highly skilled Customer Service Representative to join our team in Lexington, KY. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, handling incoming calls, and resolving issues in a professional and timely manner.
Key Responsibilities:
- Handle inbound customer calls and provide requested information on all available items, pricing, and service of the customer's account.
- Efficiently and accurately record all information, including any notes related to the customer's issue or account.
- Provide quality customer service through one-call resolution and establishing long-term customer relationships.
- Develop, execute, and measure resolution plans and strategies that are specific to individual customer requirements.
- Build and maintain inter-departmental relationships to ensure customer situations are handled, managing company guidelines and customer expectations.
- Utilize decision-making and trouble-shooting skills to resolve customer concerns related to pricing, invoicing, service delivery, and any other item-related issues.
- Identify, manage, and enforce company service programs to ensure 100% process compliance.
- Alert management to service concerns not resolved in a timely and acceptable manner.
- Identify and communicate service trends.
Requirements:
- Strong knowledge of customer service processes, including handling complaints, inventory or product availability, service issues, and Accounts Receivable.
- Ability to take initiative and strong sense of urgency.
- Excellent communication skills, including answering phones professionally.
- Proven work ethic, positive attitude, and a team player who enjoys a challenge.
- Ability to work with all company software used to manage and maintain customers.
- Excellent analytical and problem-solving skills, with an attention to detail.
- Capable of completing one-call customer resolution.
- Must have the ability to monitor and drive all company service programs.
- Experience with Oracle Tele-service application a plus.
- Experience with Cisco CTI a plus.
- Schedule flexibility to include day, nights, weekends, and overtime.
Education:
High school degree. Bachelor's degree is preferred but not required.
Experience:
Two years of customer service experience, and a proven track record in a high call volume environment preferred.
Aramark Uniform Services is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
