Patient Access Registration Representative

2 days ago


New Berlin, Wisconsin, United States Optum Full time
Opportunities with Optum

We are seeking a skilled Patient Access Registration Representative to join our team at ProHealth Care, part of the Optum family of businesses. As a leader in healthcare services, we serve Waukesha County and the surrounding areas with a commitment to excellence, respect, and high-quality care delivery.

This part-time role will support patient care delivery in the areas of patient reception, scheduling, insurance verification, and payment processing for campuses with hospital and medical group departments.

Key Responsibilities:

  • Provide exceptional customer service to patients and visitors
  • Enter and update patient demographic and financial information
  • Obtain and verify patient applications and forms
  • Collect patient liabilities and balance the cash box daily
  • Collaborate with partnering departments to ensure seamless patient encounters
  • Provide wayfinding instructions and hospital information as needed

Requirements:

  • High School Diploma or equivalent
  • 1+ years of customer service experience in an office setting
  • Basic proficiency with Microsoft Office Products
  • Ability to work Thursday and Friday from 4:00pm-8:00pm CST and every other Saturday and Sunday from 7:45am to 4:15 pm CST

Preferred Qualifications:

  • Experience in a medical office or hospital admitting/registration office
  • Knowledge of medical terminology
  • Experience with electronic medical records system

Soft Skills:

  • Excellent customer service skills
  • Excellent written and verbal communication skills
  • Demonstrated ability to work in fast-paced environments

We offer a collaborative environment that values respect, excellence, and high-quality care delivery. If you are a motivated and detail-oriented individual with a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity.



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