Associate Patient Care Coordinator

2 days ago

New Berlin, Wisconsin, United States Optum Full time
Opportunities with Optum

At Optum, we're proud to be a leader in health care services, serving communities for over a century.

We're seeking a skilled Patient Care Coordinator Associate to join our team and help us improve the well-being of our patients.

This is a part-time position (28 hours weekly) with a 2-week rotation schedule (Week 1: Sunday, Wednesday, Thursday – 11 PM – 7 AM CST; Week 2: Monday, Tuesday, Friday, Saturday – 11 PM – 7 AM CST) with rotating holidays and weekends.

Key Responsibilities:
  • Greet visitors and patients in person
  • Communicate effectively by telephone or video conferencing, upholding excellent customer service
  • Handle confidential information appropriately by protecting and disclosing information to only those authorized
  • Prioritize tasks by assessing and analyzing information to identify immediate emergency needs
  • Demonstrate technical knowledge and competence in departmental procedures
  • Enter and update patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
  • Obtain appropriate applications and forms, confirming signatures are on file. Photocopy/scan documents as needed
  • Provide patients with financial responsibility information and collect patient liabilities, document amounts in the appropriate fields, and balance the cash box daily
  • Work with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed
  • Provide wayfinding instructions and assist with hospital information as requested
  • Coordinate patient admission needs, bed assignments, and tracking boards where applicable
  • Meet or exceed audit accuracy standards. Work worklists and error reports timely, and proactively seek assistance to resolve as needed
Why Choose Optum?

We offer a comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.

Some of our offerings include:

  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
  • Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
Requirements:
  • High School Diploma / GED (or higher)
  • 1+ years of customer service experience in an office setting or professional work environment
  • 1+ years of experience with Microsoft Office products
  • Ability to work a 2-week rotation (Week 1: Sunday, Wednesday, Thursday – 11 PM – 7 AM CST; Week 2: Monday, Tuesday, Friday, Saturday – 11 PM – 7 AM CST)
  • Ability to work rotating holidays
  • Ability to complete 6-8 weeks of training during 1st shift hours
  • Must be 18 years or age or older
Preferred Qualifications:
  • Knowledge of medical terminology
  • Experience with electronic medical records system
  • Experience in a medical office or hospital admitting/registration office
Soft Skills:
  • Excellent customer service skills
  • Excellent written and verbal communication skills
  • Demonstrated ability to work in fast-paced environments

We believe everyone deserves the opportunity to live their healthiest life. At Optum, we're committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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