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Bilingual Vietnamese Customer Support Specialist

2 months ago

Portland, Oregon, United States Chen & Associates Insurance Services, LLC Full time
Job Overview:
We are looking for a skilled Bilingual Vietnamese Customer Support Specialist to provide outstanding service to our clients in the insurance sector. In this position, you will engage with clients regarding various insurance services, including home, auto, and commercial insurance, ensuring their needs are met effectively.

Key Responsibilities:
  • Assist clients with their insurance inquiries, focusing on property and casualty (P&C) insurance, including providing quotes and presenting policy options.
  • Deliver exceptional service to clients through various communication channels, including phone, email, and chat, in both English and Vietnamese.
  • Maintain comprehensive records of client interactions, transactions, and policy information.
  • Collaborate with colleagues to resolve client issues promptly, ensuring high levels of client satisfaction.
  • Stay updated on industry trends, regulations, and product offerings to provide informed assistance.
  • Conduct presentations on insurance policies, explaining coverage options and helping clients make informed decisions.
  • Effectively manage multiple tasks and prioritize responsibilities to meet client and company objectives.

Qualifications:
  • Fluency in both English and Vietnamese.
  • Strong interpersonal skills with a knack for problem-solving.
  • Ability to multitask and prioritize effectively.
  • Attention to detail and accuracy in work.
  • Team-oriented mindset.
  • Previous experience in the insurance industry, particularly in property and casualty (P&C) insurance, is advantageous.

Company Overview:
At Chen & Associates Insurance Services, LLC, we are a rapidly expanding independent insurance agency offering a comprehensive range of financial services, including insurance, mortgage, life brokerage, and wealth management. We pride ourselves on our commitment to excellence and customer satisfaction.

Job Type:
Full-time
Compensation:
$22.00 per hour
Benefits:
  • Paid time off

Supplemental Pay:
  • Bonus opportunities

Language Requirement:
Vietnamese (Required)
Work Location:
In-person