Program Manager

5 hours ago

Boise, Idaho, United States Oracle Full time
Job Description

Oracle is seeking a highly skilled Program Manager to join our team. As a key member of our Service Excellence team, you will play a critical role in driving customer support and satisfaction.

Responsibilities
  • Develop and execute improvement programs for customer support, ensuring alignment with Oracle Analytics Service Excellence objectives.
  • Analyze customer feedback and support metrics to identify trends and areas for improvement.
  • Lead programs to enhance Customer Experience and Total Time to Resolution.
  • Drive projects and collaborate with cross-functional teams to implement new processes, trainings, and capabilities, aimed at enhancing customer support experience and efficacy.
  • Ensure compliance with company policies and industry regulations in all customer support activities.
  • Ensure proper business case/ROI has been done for feature, process, or capability prioritization.
  • Effectively manage prioritization discussions as they relate to requirements and roadmap.
  • Manage expectations, alignment, and communications with customers and stakeholders through cadenced meetings, reports, statuses, reviews, etc.
Requirements
  • Proven experience in program management, preferably within customer support, incident management, or service operations.
  • 3+ years of experience in workflow management and process optimization.
  • Bachelor's degree required. Masters preferred or relevant work experience.
  • Knowledge/background in software industry products/services/applications required, with in-depth knowledge of Oracle's products/services/applications preferred.
  • Experience in defining specifications and requirements for processes, capabilities, and policies.
  • Ability to learn quickly and work independently while dealing with ambiguous situations, with a strong positive attitude.
  • Strong cross-group collaboration to solve complex problems.
  • Ability to anticipate and analyze risks and develop mitigation plans.
  • Detail-oriented, organized, critical thinker.
  • Understanding of the principles and frameworks of successful project management.
  • Strong communication skills (written and verbal).
About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency.

We put our people first with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, and protected veterans' status, or any other characteristic protected by law.

*Which includes being a United States Affirmative Action Employer

  • Program Manager

    3 days ago

    Boise, Idaho, United States St. Luke's Health System Full time

    Job Title: Program ManagerSt. Luke's Health System is seeking a highly skilled Program Manager to join our Clinic Administration team.Job SummaryThe successful candidate will be responsible for facilitating the end-to-end space governance process for the St. Luke's Clinic medical group and service lines.Key ResponsibilitiesManage the clinic space governance...

  • Program Manager

    14 hours ago

    Boise, Idaho, United States Oracle Full time

    Job DescriptionOracle is seeking a highly skilled Program Manager to join our team. As a key member of our Service Excellence team, you will play a critical role in driving customer support and satisfaction.ResponsibilitiesDevelop and execute improvement programs for customer support, ensuring alignment with Oracle Analytics Service Excellence...

  • Program Manager

    1 week ago

    Boise, Idaho, United States Micron Full time

    Job SummaryWe are seeking a highly skilled Program Manager to join our team at Micron Technology. As a key member of our Global Supply Chain team, you will play a critical role in delivering successful Digital Transformation Projects.Key ResponsibilitiesLead cross-functional teams to identify project requirements, establish clear objectives, and coordinate...

  • Onboarding Program Manager

    19 hours ago

    Boise, Idaho, United States Manpower Group Inc. Full time

    Job Title: Onboarding Program ManagerWe are seeking an experienced Onboarding Program Manager to join our team at ManpowerGroup Inc. As an Onboarding Program Manager, you will be responsible for managing and supporting global and regional cross-functional collaborator partnerships.Key Responsibilities:Design and deliver onboarding experiences for various...

  • Program Management Specialist

    4 weeks ago

    Boise, Idaho, United States Marvell Technology Full time

    About Marvell Technology: Marvell Technology is at the forefront of semiconductor innovation, providing essential solutions that support the data infrastructure driving connectivity across diverse sectors. Our advanced technologies facilitate progress in areas such as enterprise computing, cloud services, artificial intelligence, automotive applications, and...

  • Marketing Programs Manager

    2 weeks ago

    Boise, Idaho, United States Unum Full time

    About UnumUnum is a leading provider of employee benefits to companies worldwide. With a strong commitment to helping employees thrive, we offer a comprehensive portfolio of benefits and rewards that are competitive and comprehensive.Job SummaryWe are seeking a highly skilled Marketing Programs Manager to join our team. As a key member of our marketing team,...

  • Refrigeration Program Manager

    4 weeks ago

    Boise, Idaho, United States Albertsons Companies Full time

    Position OverviewThe role of the Refrigeration Program Manager is critical in overseeing the operational efficiency of refrigeration systems within the organization. This position demands a comprehensive understanding of company processes and the refrigeration sector.Key ResponsibilitiesLead the development and implementation of refrigeration programs that...

  • Refrigeration Program Manager

    4 weeks ago

    Boise, Idaho, United States Albertsons Companies Full time

    Position OverviewThe role of the Refrigeration Program Manager encompasses a variety of responsibilities that require a deep understanding of corporate operations. This position is pivotal in ensuring the efficiency and effectiveness of refrigeration systems within the organization.Key ResponsibilitiesOversee the development and implementation of...

  • Refrigeration Program Manager

    4 weeks ago

    Boise, Idaho, United States Albertsons Full time

    Job Overview About Albertsons Companies Albertsons Companies stands at the forefront of the retail transformation, committed to innovation and fostering a culture of belonging. Our mission is to create joy around every table and inspire healthier communities. As one of the largest food and drug retailers in the U.S., we operate over 2,200 stores across 34...

  • Regional Manager, Field Marketing Operations

    4 weeks ago

    Boise, Idaho, United States Affinity Development GroupCostco Auto Program Full time

    Career OpportunityRole Overview:The Regional Manager for Field Marketing Operations will be responsible for promoting the Costco Auto Program across various Costco locations worldwide. This role entails leading a team of Field Marketing Managers, establishing performance expectations, assessing outcomes, providing mentorship, and executing strategies to...

  • Onboarding Program Manager

    4 weeks ago

    Boise, Idaho, United States LanceSoft, Inc. Full time

    About the RoleLanceSoft, Inc. is seeking a highly skilled and experienced Learning and Development Specialist to join our team. As a key member of our organization, you will be responsible for designing, implementing, and evaluating effective onboarding programs that enhance the overall employee experience.Key ResponsibilitiesDevelop and manage comprehensive...

  • Refrigeration Program Manager

    4 weeks ago

    Boise, Idaho, United States Albertsons Full time

    Job Overview About Albertsons Companies Albertsons Companies stands at the forefront of retail innovation, dedicated to enhancing community well-being and fostering a culture of belonging. With a mission to bring joy to every table, we are one of the largest food and drug retailers in the United States, operating over 2,200 stores across 34 states and the...

  • Technical Program Manager

    3 weeks ago

    Boise, Idaho, United States Micron Technology Full time

    Job Title: Technical Program ManagerWe are seeking a highly skilled Technical Program Manager to join our team at Micron Technology. As a key member of our Package & Assembly engineering team, you will be responsible for delivering robust, reliable, and cost-effective packages aligned with end-product requirements.Key Responsibilities:Lead the development of...

  • Senior Program Manager

    19 hours ago

    Boise, Idaho, United States Clearwater Analytics Full time

    Job Opportunity:We are seeking a skilled and motivated individual to join our team at Clearwater Analytics as a Senior Program Manager. This exciting opportunity will allow you to foster continuous process improvement, work cross-functionally to ensure proper recordkeeping, and act as a project owner for routine and fine-tuned reporting.Key...

  • Global Program Management Consultant

    2 weeks ago

    Boise, Idaho, United States Celestica Full time

    **About the Role**We are seeking a dynamic and results-driven Program Manager to lead a team of cross-functional experts in achieving our strategic and operational objectives. As a key member of our team, you will be responsible for guiding our Global Program Management initiatives, ensuring seamless execution and delivery of high-quality results.**Key...

  • Refrigeration Program Manager

    4 weeks ago

    Boise, Idaho, United States Albertsons Full time

    Job OverviewCompany BackgroundAlbertsons Companies stands at the forefront of the retail transformation, dedicated to enhancing innovation and fostering a sense of belonging within our culture. Our mission is clear: to create joy around each table and inspire a healthier tomorrow for every community.As one of the largest food and drug retailers in the United...

  • Project Manager

    4 weeks ago

    Boise, Idaho, United States Armanino Full time

    About ArmaninoAt Armanino, we empower our employees to take ownership of their career paths, allowing them to pursue challenges that align with their passions and interests.We are proud to be among the top 20 largest firms in the nation and one of the best places to work. Our community of resources is dedicated to supporting your ideas, building your skills,...

  • Program Manager

    2 weeks ago

    Boise, Idaho, United States Micron Technology Full time

    Transformative Procurement ExpertiseMicron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence. We're seeking a highly skilled Program Manager to join our Global Procurement team, driving strategic projects and programs that deliver best-in-class total cost and supply...

  • Program Manager Service Line

    2 days ago

    Boise, Idaho, United States St. Luke's Health System Full time

    Program Manager Service LineSt. Luke's Health System is seeking a skilled Program Manager to join our Clinic Administration team in Boise, Idaho.This is a unique opportunity to facilitate the end-to-end space governance process for the St. Luke's Clinic medical group and service lines.Key Responsibilities:Manage the clinic space governance process to achieve...

  • Cyber Security Program Manager

    4 weeks ago

    Boise, Idaho, United States St. Luke's Health System Full time

    Position Overview:St. Luke's Health System is on the lookout for a dedicated Program Manager specializing in Cyber Security to enhance our team in Boise, ID.Key Responsibilities:Collaborate closely with the Chief Information Security Officer as a vital member of the Cyber Security leadership team.Oversee the Cyber Security Education and Awareness...