Incoming Call Specialist

3 weeks ago


Chicago, Illinois, United States Seronda Network Full time

Seronda Network is dedicated to providing outstanding support and innovative solutions to our clients in the technology sector. We are seeking a talented Incoming Call Specialist to join our team and contribute to our mission of enhancing customer experience by offering tailored assistance and high-quality service.

As an Incoming Call Specialist, you will be responsible for handling inbound calls and assisting customers with a variety of inquiries. You will also resolve customer complaints and issues effectively, document calls and interactions in our customer relationship management system, and follow up on customer inquiries to ensure resolution.

**Requirements:**

  • High school diploma or equivalent; Bachelor's degree is a plus
  • Previous experience in a call center or customer service role preferred
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities and conflict resolution skills
  • Ability to multitask and manage time effectively

The estimated salary range for this position is $38,000 - $48,000 per year, with comprehensive benefits including health, dental, and vision insurance, paid time off, and opportunities for career growth and development.



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