Technical Support Specialist

1 day ago


Rocky Hill, Connecticut, United States Global Channel Management Full time

About the Job:

Bilingual French/English Customer Service Representative provides technical support to customers, distribution partners, and sales representatives through our technical helpline.

Key Responsibilities:

  • Provide timely support for technical inquiries via phone, email, and web chat.
  • Visualize mechanical situations and work with customers to determine the best products to use, while identifying potential leads.
  • Collaborate with customers to resolve technical issues and provide solutions.

Requirements:

  • 2+ years of experience in a technical support role.
  • Bachelor's degree in a technical field or college degree in trades.
  • Strong oral and written communication skills.
  • Proficient in Microsoft Office and web-based programs.
  • Good home internet connection.
  • French language an asset.


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