Technical Support Specialist
1 day ago
About the Job:
Bilingual French/English Customer Service Representative provides technical support to customers, distribution partners, and sales representatives through our technical helpline.
Key Responsibilities:
- Provide timely support for technical inquiries via phone, email, and web chat.
- Visualize mechanical situations and work with customers to determine the best products to use, while identifying potential leads.
- Collaborate with customers to resolve technical issues and provide solutions.
Requirements:
- 2+ years of experience in a technical support role.
- Bachelor's degree in a technical field or college degree in trades.
- Strong oral and written communication skills.
- Proficient in Microsoft Office and web-based programs.
- Good home internet connection.
- French language an asset.
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