Help Desk Support Specialist

2 weeks ago


Rocky Hill, Connecticut, United States Ledgent Technology Full time
Job Title: Help Desk Technician

Ledgent Technology is seeking a skilled Help Desk Technician to join their team in Rocky Hill, CT.

This is a contract-to-hire opportunity that requires strong technical support skills, problem-solving abilities, and excellent communication skills.

Key Responsibilities:

  • Provide technical support to clients via phone, email, or in-person
  • Manage ticket queues and collaborate with vendors to resolve issues
  • Work with Active Directory and password resets
  • Basic network and server knowledge

Requirements:

  • 2-3 years of IT Help Desk experience
  • Strong problem-solving, critical thinking, and communication skills
  • Experience with Office365 and Microsoft technologies
  • Relevant certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+
  • Associate or Bachelors degree in IT field

Preferred Qualifications:

  • Prior experience working in an MSP environment

Ledgent Technology is an equal opportunity employer and welcomes applications from all qualified candidates.



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