Technical Support Specialist
4 days ago
About the Role:
We are seeking a highly skilled Technical Support Specialist to join our team at Global Channel Management. As a Bilingual French/English Customer Service Representative, you will provide technical support to customers, distribution partners, and sales representatives through our technical helpline.
Key Responsibilities:
- Provide timely support for technical inquiries via phone, email, and web chat.
- Visualize mechanical situations and work with customers to determine the best products to use, while identifying potential leads.
- Collaborate with cross-functional teams to resolve complex technical issues.
Requirements:
- 2+ years of experience in a technical support role.
- Bachelor's Degree in a technical field or College Degree in Trades.
- Strong oral and written communication skills.
- Proficient in Microsoft Office and web-based programs.
- Good home internet connection.
- French language an asset.
About Global Channel Management:
We are a leading provider of adhesives products and solutions. Our team is dedicated to delivering exceptional customer service and support.
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