Technical Support Specialist

4 days ago


Rocky Hill, Connecticut, United States Global Channel Management Full time

About the Role:

We are seeking a highly skilled Technical Support Specialist to join our team at Global Channel Management. As a Bilingual French/English Customer Service Representative, you will provide technical support to customers, distribution partners, and sales representatives through our technical helpline.

Key Responsibilities:

  • Provide timely support for technical inquiries via phone, email, and web chat.
  • Visualize mechanical situations and work with customers to determine the best products to use, while identifying potential leads.
  • Collaborate with cross-functional teams to resolve complex technical issues.

Requirements:

  • 2+ years of experience in a technical support role.
  • Bachelor's Degree in a technical field or College Degree in Trades.
  • Strong oral and written communication skills.
  • Proficient in Microsoft Office and web-based programs.
  • Good home internet connection.
  • French language an asset.

About Global Channel Management:

We are a leading provider of adhesives products and solutions. Our team is dedicated to delivering exceptional customer service and support.



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