Language Service Liaison

1 week ago


Reston, Virginia, United States Lango Full time

Lango is a technology-enabled language management platform that aims to unify the entire language service workflow in one place. Our mission is to enable people to live their best lives by building connections across languages.

We serve over 4,500 customers across the United States in various settings, including healthcare, education, government, and legal. We connect our customers with in-person, virtual, phone, and AI interpreting and translation services spanning 200 languages, including American Sign Language.

As a global company with offices in Austin and New York City, as well as Europe and Latin America, we are backed by Mucker Capital.

Key Responsibilities:

  • Partner with our Interpreter team to address their needs and feedback
  • Implement and review a retention plan to ensure interpreter satisfaction and engagement
  • Take ownership of the interpreter experience, ensuring job satisfaction and engagement
  • Work with our Onboarding Specialist and Training team to facilitate candidate testing and assignment requirements
  • Maintain continuing education, professional development, and training opportunities for interpreters
  • Develop and train new partners on our platforms, processes, contacts, and procedures
  • Initiate and engage in companywide efforts to ensure excellence in retention and satisfaction
  • Manage daily and weekly activity reports related to interpreter credential compliance
  • Prepare documentation and records for annual audits
  • Analyze and prepare reports on client and interpreter KPIs and metrics

Requirements:

  • College degree preferred
  • 3 years of customer service experience or equivalent required, interpreter experience preferred
  • Technical aptitude – Microsoft Office, interpreter software platforms, phone, etc.
  • Proven experience in communicating with various groups at different levels
  • Strong organization and project management skills
  • Outstanding customer service skills
  • Working knowledge of industry norms, requirements, and regulations
  • Ability to work independently and in a group setting


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