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Account Manager, Client Services Specialist

1 month ago

San Diego, California, United States PharMerica Full time
Job Summary

As a critical member of PharMerica's dynamic team, the Account Manager, Client Services will play a vital role in the company's success. This position requires a strong partnership builder who can cultivate and maintain strategic relationships with clients, ensuring customer satisfaction and retention.

Key Responsibilities

Build strong partnerships with clients through consultation and collaboration for sustained success and growth
Accountable for all aspects of client relationships, serving as the primary point of contact
Engage with all levels of the organization to discuss issue resolution, growth opportunities, and pharmacy performance in Monthly/Quarterly Business Reviews (QBRs) and Pharmacy Optimization Services (PSOPs)
Lead client contract renewal process in collaboration with key PharMerica stakeholders
Own the client issue escalation and resolution process, working directly with internal partners to achieve timely responses and set proper expectations
Manage client base through CRM software, tracking activities, issues, tasks, contacts, and client communications

Requirements

Bachelor's degree or equivalent experience
Three to five years of previous experience in client management, customer service, or client support roles, preferably in a healthcare setting or business-to-business environment
Excellent communication and time-management skills, with advanced Microsoft Office proficiency
Outstanding problem-solving skills, with experience in root cause analysis and collaboration cross-functionally

About PharMerica

PharMerica is a full-service pharmacy solution providing value beyond medication. As the long-term care pharmacy services provider of choice, PharMerica offers unmatched employee development, exceptional company culture, and seemingly endless opportunities for advancement. For more information, please visit www.pharmerica.com.