Client Service Associate

3 weeks ago

San Diego, California, United States PIMCO Full time

PIMCO is a global leader in active fixed income with deep expertise across public and private markets. We invest our clients' capital across a range of fixed income and credit opportunities, leveraging our decades of experience navigating complex debt markets. Our flexible capital base and deep relationships with issuers have helped us become one of the world's largest providers of traditional and nontraditional solutions for companies that need financing and investors who seek strong risk-adjusted returns.

We are committed to fostering a high-performance inclusive culture, in which we celebrate diverse thinking. We invest in our people and strive to imprint our CORE values of Collaboration, Openness, Responsibility, and Excellence. We believe each of us is here to help others succeed and this has led to PIMCO being recognized as an innovator, industry thought leader, and trusted advisor to our clients.

The Client Service Associate will primarily be responsible for fulfilling new account administration initiated by Clients and Advisors, all while maintaining the team's goal of deepening the trust our clients have placed in the firm. You will work as a liaison between our external clients and our internal investment professionals to ensure accurate oversight of the account implementation process.

Key Responsibilities:

  • Properly document all aspects of the new account opening process, including, but not limited to, pre-filling new account custodial paperwork and investment management agreements, confirming accurate completion of client documents, and reviewing account set up for accuracy.
  • Take initiative in finding innovative solutions to resolve account matters and sensitive client interactions.
  • Orchestrate team in development, documentation, and maintenance of firm processes and procedures.
  • Work collaboratively with various teams within the firm, including firm management, to resolve and follow up on client requests and issues, as well as provide support as needed.
  • Participate in client meetings as an Operational expert as needed.
  • Assist in general administrative duties such as answering phones, directing phone calls, and duties as needed.

Requirements/Qualifications:

  • Bachelor's degree from an accredited 4-year institution.
  • 2+ years of experience in the Client Service arena, preferably within financial services.
  • High degree of accuracy, detail orientation, and strong problem-solving skills.
  • Ability to take direction from multiple parties, work independently, balance multiple deadlines, and remain detail-oriented and well-organized.
  • Mature, innovative, self-starter with a strong aptitude to learn, willingness to take ownership of areas of responsibility, and strong desire to successfully see tasks from start to finish.
  • Outstanding verbal and written communication skills, and a 'client-first' attitude.
  • Strong interpersonal and problem-solving skills with the ability to work effectively in and contribute to a dynamic, fast-paced team environment.
  • Ability to work independently and in a collaborative team environment.
  • Proficiency in Excel, Word, and Outlook.
  • Experience with CRM, Appian, and Archer preferred.
  • Working knowledge of operations and client service preferred; FINRA registrations are a plus.

PIMCO follows a total compensation approach when rewarding employees, which includes a base salary and a discretionary bonus. Base salary is the fixed component of compensation that is determined by core job responsibilities, relevant experience, internal level, and market factors. The discretionary bonus is used to award performance and is determined by company, business, team, and individual performance.

Salary Range: $75,000.00 - $80,000.00

PIMCO is an Equal Employment Opportunity/Affirmative Action employer. We provide reasonable accommodation for qualified individuals with disabilities, including veterans, in job application procedures. If you have any difficulty using our online system due to a disability and you would like to request an accommodation, you may contact us at and leave a message. This is a dedicated line designed exclusively to assist job seekers with disabilities to apply online. Only messages left for this purpose will be considered. A response to your request may take up to two business days.

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