Customer Service Representative

1 week ago


Denver, Colorado, United States Enterprise Mobility Inc Full time
Customer Service Representative Job Description

Enterprise Mobility Inc is seeking a highly skilled Customer Service Representative to join our team. As a key member of our branch team, you will provide exceptional customer service to internal and external customers, ensuring a seamless rental experience.

Key Responsibilities:
  • Provide high-level customer service through face-to-face interactions, phone calls, and email correspondence.
  • Assist customers with rental needs, including answering questions, resolving issues, and providing information.
  • Manage incoming and outgoing calls, ensuring timely and effective communication.
  • Meet and greet customers, providing a friendly and welcoming experience.
  • Process returns, check-ins, and exit kiosk transactions efficiently and accurately.
  • Market the company while interacting with customers, promoting our services and products.
  • Understand and communicate rental terms and conditions, vehicle features, and other services.
  • May sell optional protection products, upgrades, fuel options, and other additional equipment.
  • Responsible for notifying management of any known vehicle problems and required vehicle maintenance.
  • Clean vehicle interiors and exteriors as needed.
  • Perform various administrative and basic accounting functions, including research and billing support tasks, accounts receivables, transfer and key logs, and supply maintenance.
Requirements:
  • Must be at least 18 years of age.
  • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
  • No drug or alcohol-related conviction on driving record in the past 5 years.
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Must have at least 6 months customer service experience in a fast-paced environment.
  • Must have worked 12 (twelve) months or more at most recent employer.
  • Experience working late evenings and weekends preferred.
What We Offer:
  • Paid time off.
  • Employee rental car discounts.
  • Retirement savings plan including 401k with matching profit sharing.
  • Health Insurance.
  • Life Insurance.
  • Dental Insurance.
  • Vision Insurance.
  • Training and development opportunities.

Enterprise Mobility Inc is an Equal Opportunity Employer and welcomes applications from diverse candidates. If you have any difficulty using our online system and need an accommodation due to a disability, please contact us at [insert email address].



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