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Deputy Director of Ambulatory Care Services
2 months ago
Job Summary
NYC Health + Hospitals/Gotham Health is a leading Federally Qualified Health Center (FQHC) providing coordinated world-class primary and specialty care with dignity and respect for all New Yorkers. We practice a person-centered caring culture that values delivering compassionate, quality healthcare in partnership with our patients, community organizations, and staff.
Key Responsibilities
- Serves as a member of the site operations Senior Team.
- Implements and facilitates the operations restructuring at the Gotham FQHC sites, as assigned.
- Develops and revises policy and procedures, as well as oversees standardization and programmatic function to ensure streamlined service delivery across the sites.
- Ensures that the sites and the programs meet all regulatory requirements such as the New York State Department of Health, NYCDOH&MH, HRSA, and NYC Health and Hospitals standards.
- Maintains efficient daily operations by initiating, coordinating, and enforcing policies and procedures; developing, revising, and implementing workflow and productivity parameters; trouble-shooting with site leadership staff.
- Engages in administrative consultation and issues resolution with Service Line Administrators, Chief of Clinical Services, Social Work, Nutrition, and Nursing leadership as well as with other Gotham department heads.
- Proactively engages with Regional Operations team and executes initiatives associated with key metrics to meet performance goals and expectations.
- Monitors OTPS spending, prepares OTPS and Staffing plans to Regional leaders and the Gotham Executive Team.
- Monitors all service-related issues influencing revenue generation, as well as ensures compliance with grants and entitlement programs.
- Regularly and systematically evaluates the results of overall operations and reports results to the Regional Director.
- Conducts monthly staff 1:1 supervision meetings with assigned staff.
- Interacts with stakeholders to ensure efficient and effective processes.
- Collaborates in completing performance evaluations for staff.
- Gathers information as needed to complete monthly statistical reports. Analyzes data to identify trends. Creates reports and presentations.
- Participates in training and education programs.
- Performs other duties assigned by Regional Director as needed, including but not limited to providing coverage for the Regional Director in their absence to ensure consistent operations.
- Participates in Gotham Health committees as assigned as well as any Gotham FQHC meetings.
- Places orders and manages POs.
Requirements
- A Master's Degree from an accredited college or university and seven years of full-time paid experience of program development in a hospital or healthcare facility in meeting community health needs, healthcare planning, financial planning, operations, and analysis and implementation, in an administrative, consultative, managerial, or executive capacity.
- A Baccalaureate Degree from an accredited college or university in Business Administration, Social Sciences, Management, Healthcare Administration, or related discipline; and eight years of full-time paid experience at the level indicated in (1) above.
- Demonstrated skills in written and medical communications.
- A satisfactory equivalent combination of education, training, and experience.
Preferred Qualifications
- Ambulatory Care Operations
- Regulatory standards, including FQHC/HRSA
- Budget and Financial management
- Personnel & Labor Relations
- Computer Literate
Benefits
- Comprehensive Health Benefits for employees hired to work 20+ hours per week
- Retirement Savings and Pension Plans
- Loan Forgiveness Programs for eligible employees
- Paid Holidays and Vacation in accordance with employees' collectively bargained contracts
- College tuition discounts and professional development opportunities
- Multiple employee discounts programs
