Deputy Director of Ambulatory Care Services

3 weeks ago


New York, New York, United States NYC Health Hospitals Full time
Job Title: Deputy Director of Ambulatory Care Services

NYC Health + Hospitals/Gotham Health is a leading Federally Qualified Health Center (FQHC) in the country, providing coordinated world-class primary and specialty care with dignity and respect for all New Yorkers, without exception. Our organization is committed to delivering compassionate, quality healthcare in partnership with our patients, community organizations, and staff. We strive to deliver services in a way that maximizes each patient's opportunity to achieve successful health outcomes, we believe in every person's right to participate in their care plans, and we facilitate partnerships with other community resources to meet the needs of our patients beyond healthcare.

Job Summary:

The Deputy Director of Ambulatory Care will serve as a member of the site operations Senior Team, implementing and facilitating the operations restructuring at the Gotham FQHC sites. This position requires flexibility across the Gotham system as needed.

Key Responsibilities:
  • Serves as a member of the site operations Senior Team
  • Implements and facilitates the operations restructuring at the Gotham FQHC sites
  • Develops and revises policy and procedures, as well as oversees standardization and programmatic function to ensure streamlined service delivery across the sites
  • Ensures that the sites and programs meet all regulatory requirements, including New York State Department of Health, NYCDOH&MH, HRSA, and NYC Health and Hospitals standards
  • Maintains efficient daily operations by initiating, coordinating, and enforcing policies and procedures; developing, revising, and implementing workflow and productivity parameters; trouble-shooting with site leadership staff
  • Engages in administrative consultation and issues resolution with Service Line Administrators, Chief of Clinical Services, Social Work, Nutrition, and Nursing leadership, as well as with other Gotham department heads
  • Proactively engages with Regional Operations team and executes initiatives associated with key metrics to meet performance goals and expectations
  • Monitors OTPS spending, prepares OTPS and Staffing plans to Regional leaders and the Gotham Executive Team
  • Monitors all service-related issues influencing revenue generation, as well as ensures compliance with grants and entitlement programs
  • Regularly and systematically evaluates the results of overall operations and reports results to the Regional Director
  • Conducts monthly staff 1:1 supervision meetings with assigned staff
  • Interacts with stakeholders to ensure efficient and effective processes
  • Collaborates in completing performance evaluations for staff
  • Gathers information as needed to complete monthly statistical reports; analyzes data to identify trends; creates reports and presentations
  • Participates in training and education programs
  • Performs other duties assigned by Regional Director as needed, including but not limited to providing coverage for the Regional Director in their absence to ensure consistent operations
  • Participates in Gotham Health committees as assigned, as well as any Gotham FQHC meetings
  • Places orders and manages POs
Requirements:
  • A Master's Degree from an accredited college or university and seven years of full-time paid experience in program development in a hospital or healthcare facility in meeting community health needs, healthcare planning, financial planning, operations, and analysis and implementation, in an administrative, consultative, managerial, or executive capacity
  • A Bachelor's Degree from an accredited college or university in Business Administration, Social Sciences, Management, Healthcare Administration, or related discipline, and eight years of full-time paid experience at the level indicated above
  • Demonstrated skills in written and medical communications
Preferred Qualifications:
  • Ambulatory Care Operations
  • Regulatory standards, including FQHC/HRSA
  • Budget and Financial management
  • Personnel & Labor Relations
  • Computer Literate

NYC Health and Hospitals offers a competitive benefits package that includes:

  • Comprehensive Health Benefits for employees hired to work 20+ hours per week
  • Retirement Savings and Pension Plans
  • Loan Forgiveness Programs for eligible employees
  • Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
  • College tuition discounts and professional development opportunities
  • Multiple employee discounts programs

Applications with resume for posted positions are accepted:

Tuesdays thru Friday, 9:00 am to 12:00 pm



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