Enrollment Systems Analyst

3 weeks ago

Astoria, Oregon, United States Clatsop Community College Full time
Job Title: Enrollment Systems Analyst

Clatsop Community College is seeking a highly skilled Enrollment Systems Analyst to join its Student Services team. As a key member of the team, you will play a crucial role in configuring and testing the student information system, as well as various other software products to support student services.

Key Responsibilities:

  • Provide technical support for Colleague and legacy student information systems and other enterprise applications.
  • Plan, implement, and maintain complex recurring and ad-hoc Colleague processes for term activation, post-enrollment requisite checking, enrollment and validation appointments, waitlists, student groups, service indicators, and other processes supporting student enrollment activities.
  • Analyze, design, test, implement, and support new functionality and innovative solutions in support of the department's long-term goals of increased automation, robust quality control, and continuous process improvement to enhance the experience of students and colleagues and improve departmental accuracy and efficiency.
  • Serve as a Colleague query developer receiving internal and external data requests and assisting colleagues in identifying and updating existing queries, and creating new queries as needed.
  • Conduct in-depth analysis of current enrollment services systems, processes, and workflows to identify areas for improvement, efficiency gains, and enhanced user experiences.
  • Collaborate with stakeholders, including Student Services and Instruction leadership, IT teams, Institutional Research, and other relevant departments to gather requirements, document business needs, and define project objectives.
  • Supervise staff for data entry and transcript evaluation processes.
  • Hire, train, and supervise 1.0 FTE position for new High School Options / Career Connected Learning Navigator.
  • Develop comprehensive business process documents (BPDs), and functional specifications ensuring alignment with the organization's strategic goals and objectives.
  • Perform requirements of compliance related reporting to National Student Clearinghouse and other state and federal agencies.
  • Facilitate workshops, interviews, and meetings to elicit requirements and foster effective communication between technical and non-technical teams.
  • Analyze and interpret data to generate actionable insights, metrics, and reports, supporting data-driven decision-making processes related to enrollment services.

Requirements:

  • Bachelor's degree from an accredited college or university preferably in information technology, data analytics, or related field.
  • Five (5) years of experience in student services or related area working with data, records management, and technical systems administration.
  • Experience working with student information systems and higher education policies and procedures.
  • Strong analytical, planning, organizing, coordinating, and critical thinking skills.
  • Effective conflict resolution and interpersonal skills.
  • Excellent communication skills including written, presenting, and active listening.
  • Ability to handle and prioritize multiple tasks. Detail oriented and possesses exceptional organizational, time management, and problem-solving skills.
  • Ability to work well with people of all ages from academically, culturally, and socioeconomically diverse backgrounds.

Preferred Qualifications:

  • Master's degree from an accredited college or university preferably in information technology, data analytics, or related field.
  • Experience with SQL and writing queries.

Other Knowledge, Skills, and Abilities:

  • Knowledge of secondary education, community college and higher education settings.
  • Knowledge of academic programs, rules, expectations and processes.
  • Ability to interpret, apply and explain rules, regulations, policies, and procedures.
  • Ability to meet schedules and timelines.
  • Effective oral and written communication with students, faculty and staff.

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