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Customer Service Representative

1 month ago


Syracuse, New York, United States SmartRecruitments Full time

Remote Customer Support Specialist

**Job Summary:**

We are seeking a highly skilled and fluent German language speaker to join our team as a Remote Customer Support Specialist. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients in Germany.

**Responsibilities:**

* Handle business inquiries and inbound calls from German-speaking clients
* Respond to customer questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, and terms and conditions
* Process requests and update data in the database
* Document interactions in the ticket system

**Requirements:**

* Fluent level of German language
* Good level of English language
* Excellent communication skills

**What We Offer:**

* Salary: 1300 gross x 14 months
* Performance Bonus of up to 10% of the base salary per month
* Paid holidays at higher rates according to Greek law
* Equipment provided by the company for remote work in Greece
* Schedule: 40h/week Rotating schedules with night shifts Night shifts paid at 75%

**About the Company:**

We are a leading provider of customer support services to the automotive industry. Our team is dedicated to delivering exceptional customer experiences, and we are looking for talented individuals to join us in achieving this goal.

**How to Apply:**

If you are a highly motivated and customer-focused individual with excellent communication skills, please submit your application. We look forward to hearing from you