Customer Service Representative
4 weeks ago
**Job Summary**
Randstad US is seeking an experienced Claims Resolution Specialist to join their Auto team in Syracuse, NY. As a member of the Auto Claims team, you will work in a dynamic and fast-paced environment, responsible for meeting and exceeding goals and metrics that drive the success of the claims organization.
**Key Responsibilities**
- Perform claim processing and payment functions on non-complex claims for one or more lines of business in multiple states.
- Review electronic claim files for completeness and follow procedures for gathering missing information.
- Make outbound calls with a level of satisfaction that meets or exceeds the customers' expectations.
- Develop recognition of coverages, claim processing requirements, and related data processing systems.
- Record additional information/data into the company's network updating the electronic claim file.
- Set up predetermined reserves on level 1 claim which includes managing outbound calls to insured to confirm next steps.
**Requirements**
- Strong communication and customer service skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Basic knowledge of MS Office.
**About Randstad US**
Randstad US is a leading staffing agency that provides temporary, temporary-to-permanent, and permanent opportunities to job seekers. We are committed to providing exceptional service and support to our clients and candidates.
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