Service Training Specialist

2 weeks ago

Troy, Ohio, United States ITW Full time
Job Summary

This position is responsible for delivering high-quality training programs to Hobart Service employees, focusing on job-specific skills and tasks. The ideal candidate will have a strong background in instructional design, adult learning, and project management.

Key Responsibilities
  • Develop and deliver training programs for service employees in various roles, including parts, dispatch, customer service, and more.
  • Evaluate the performance of training participants and provide constructive feedback to enhance service effectiveness and skills development.
  • Collaborate with Service Organization Managers, branch employees, and other internal departments to develop and deliver training.
  • Interface with the Hobart Learning Management System (LMS) to load training content and assist with scheduling students for courses.
Requirements
  • Bachelor's degree in a relevant field, such as instructional design, communication, or organizational development.
  • Minimum of 1 year of experience working with a field service organization, with knowledge of service organization procedures and processes.
  • Strong verbal communication and presentation skills, with the ability to engage and motivate adult learners.
  • Proficiency in Microsoft Office and other relevant software applications.
Preferred Qualifications
  • Bachelor's degree in a field such as communication, organizational development, or instructional design.
  • Formal training or education in project management.
  • 1 or more years of experience in instructional design and development, with a focus on creating new or revised training courses.
  • Experience with multimedia production and other technology-based training methods.
Competencies
  • Quality: Demonstrates accuracy and thoroughness, looks for ways to improve and promote quality, and applies feedback to improve performance.
  • Quantity: Meets productivity standards, completes work in a timely manner, and ensures work responsibilities are covered when absent.
  • Attendance/Punctuality: Ensures work responsibilities are covered when absent, arrives at meetings and appointments on time, and takes responsibility for own actions.
  • Dependability: Follows instructions, responds to management direction, takes responsibility for own actions, and completes tasks on time.
  • Customer Service: Responds to requests for service and assistance, meets commitments, and provides excellent customer service.
  • Quality Management: Looks for ways to improve and promote quality, demonstrates accuracy and thoroughness, and applies feedback to improve performance.
  • Interpersonal: Focuses on solving conflict, not blaming, listens to others without interrupting, and remains open to others' ideas and tries new things.
  • Teamwork: Exhibits objectivity and openness to others' views, gives and welcomes feedback, contributes to building a positive team spirit, and able to build morale and group commitments to goals and objectives.
  • Analytical: Synthesizes complex or diverse information, collects and researches data, and designs workflows and procedures.
  • Project Management: Develops project plans, completes projects on time and budget, and ensures work responsibilities are covered when absent.
  • Innovation: Meets challenges with resourcefulness, generates suggestions for improving work, and looks for ways to improve and promote quality.

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