Restaurant Operations Manager

13 hours ago

Morgantown, West Virginia, United States BFS Foods, Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Restaurant Operations Manager to oversee the operations of our assigned restaurants. The successful candidate will be responsible for managing the financial performance, product quality, and guest satisfaction of each restaurant.

Key Responsibilities
  • Oversee and manage areas of each restaurant territory, making final decisions on matters of importance.
  • Manage each restaurant's profit and loss statement to optimize manageable profit, control costs, and ensure compliance with company standards.
  • Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of each restaurant.
  • Develop and achieve each restaurant's business plan and goals, working closely with the Director of Operations.
  • Ensure guest service in all areas of each restaurant meets company standards.
  • Respond to customer complaints, taking prompt and appropriate action to resolve issues and maintain customer satisfaction.
  • Organize and implement local restaurant marketing initiatives to increase sales.
  • Hire, train, and develop restaurant general managers through orientation, ongoing feedback, and performance reviews.
  • Exercise good judgment in decision-making and reporting issues to the Director of Operations.
  • Responsible for hiring and terminating all management staffing within state and federal guidelines.
Accountability

The Restaurant Operations Manager will be accountable for managing the operation of each assigned restaurant through the development and growth of staff, sales, and profitability to meet goals established in each location's business plan. Ensures each restaurant is in accordance with established company standards, policies, and procedures. Ensures all stores follow all state and federal guidelines, i.e. Board of Health, etc. Assist in the success of each restaurant by ensuring guest satisfaction through adhering to company standards for quality, value, service, and cleanliness. Maintain a positive working relationship with each restaurant to foster and promote a cooperative and pleasant working climate, which will be conducive to maximize employee morale, productivity, and efficiency.

Qualification Standards

Minimum of five to seven years of restaurant management experience required, QSR experience strongly preferred. High School diploma or equivalent required. Must be able to manage and provide leadership to multiple locations assigned by the owner. Must have a sense of urgency and the ability to motivate others to perform. Proven track record in management of COGS and labor. Qualified candidates must have excellent customer service and employee relation skills. Must be detail-oriented with the capability to oversee all aspects of the business and multiple areas simultaneously in a fast-paced environment. Must be able to perform under pressure in a high-volume restaurant, including moving and responding quickly for long periods of time. Must be able to perform all functions required of any job in the restaurant; travel to various meetings/seminars as called for by the ownership group. Interact with the public and co-workers constantly during shifts. Must have the ability to work with various people, ages, circumstances, and be called upon to meet the highest values and standards. Must be able to work in and out of different temperature ranges. Capability to stand for long periods of time. Ability to lift up to 50 pounds. Must have excellent customer service skills, exhibit good manners, proper personal hygiene, positive attitude, and promptness.

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