Senior Collections Specialist
2 weeks ago
We are seeking a highly skilled Senior Collections Specialist to join our Collections and Recovery team. As a key member of our team, you will be responsible for resolving complex customer issues and providing exceptional customer service.
Key Responsibilities:
- Empower customers to find mutually beneficial arrangements to bring resolution to delinquent loans
- Collaborate with colleagues to resolve complex customer issues
- Use multiple systems of records, including software involving Excel and Dialer Grid
- Ability to multi-task and work independently in a fast-paced work environment
- Maintain compliance with all banking requirements
What We Offer:
- Exceptional benefits, including medical, dental, and generous Paid Time Off policy
- Schedule options that allow you to find the ideal work/life balance
- Access to 401(k) with corporate match and Employee Stock Purchase Program
- Access to exclusive colleague offers on Citizens Bank products and services
About Citizens
Citizens is a customer-centric organization that values diversity, equity, and inclusion. We are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability.
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