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Senior Collections Specialist

2 months ago

Johnston, United States Citizens Financial Group, Inc. Full time
Job Summary

We are seeking a skilled Senior Collections Specialist to join our Collections and Recovery team. As a successful member of our team, you will be responsible for having meaningful conversations with customers who are struggling with their banking relationship with us.

Key Responsibilities
  • Empower customers to find mutually beneficial arrangements to bring resolution to delinquent loans.
  • Work collaboratively with colleagues to resolve complex customer issues.
  • Use multiple systems of records, including software involving Excel and Dialer Grid.
  • Maintain compliance with all banking requirements.
  • Make mindful decisions that are mutually beneficial to both our customers and the Bank.
What We Offer
  • Exceptional benefits, including medical, dental, and generous Paid Time Off policy.
  • Schedule options that allow you to find the ideal work/life balance.
  • Access to 401(k) with corporate match and Employee Stock Purchase Program.
  • Access to exclusive colleague offers on Citizens Bank products and services.
Work Environment

We offer a collaborative team environment where colleagues work together to resolve complex customer issues. Our team is committed to providing exceptional service to our customers while maintaining compliance with all banking requirements.

Equal Employment Opportunity

Citizens Financial Group, Inc. is an Equal Employment Opportunity Employer. We value diversity, equity, and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability.