Alterations Experience Specialist
3 days ago
We're looking for a skilled and compassionate Alterations Customer Service Representative to join our team at David's Bridal. As a critical role in the successful operation of the Alterations department, you will provide superior customer service and contribute to the store's achievement of Five-Star Customer Service.
Job Title: Alterations Customer Service RepresentativeEstimated Salary: $18-$22 per hourKey responsibilities include:
- Welcoming and servicing customers, making appointments, answering phones, pressing garments, and ensuring items are ready for pickup.
- Using systems to manage customer flow and deliver a five-star customer experience.
- Meeting service vows, including Prepare, Welcome, Meet Needs & Be There for all customers, completing operational checklist tasks and meeting customers' emotional and practical needs.
- Providing an exceptional service experience to multiple customers at once, contributing to store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence and escalate when necessary.
- Communicating how alterations can perfect the dress for an event in partnership with Alterations.
- Promoting all alterations services and personalization options.
- Maintaining store standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
- Maintaining high dress code standards as required by the Dress Code policy.
- Greeting and escorting all alterations customers to and from alterations for appointments.
- Pressing, steaming, and spot cleaning all merchandise.
- FOLLOWING quality control guidelines and inspecting all garments altered/steamed/pressed to verify pristine condition before final delivery to the customer.
- BUILDING long-term relationships to meet and exceed customer satisfaction and loyalty.
- SUPPORTING inventory management by processing special orders, pick-ups, and first-quality standards for all merchandise.
- SUPPORTING cash wrap behaviors and processing transactions with accuracy to make every customer feel celebrated.
- SEEKING assistance from the Alterations Manager to address customer issues that cannot be resolved.
- MAINTAINING a clean and well-organized alterations room.
- PERFORMING duties and tasks assigned by store management.
Education & Credentials:
- High school diploma or equivalent degree.
- 1-2 years prior retail experience in an apparel or specialty store environment.
- Prior sewing experience is helpful.
- Prior experience with computerized POS (Point of Sale) system.
Benefits:
- Rewarding Environment and Competitive Pay.
- Generous Team Member Discount After First Pay Period.
- Dayforce Wallet - Get Paid Early.
- Health/Dental/Vision Insurance.
- 401K Program.
- Paid Vacation, Sick Days & Holidays.
- Pet Benefits.
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