Wedding Dress Alterations Professional

6 days ago

Edmond, Oklahoma, United States David's Bridal Full time

Join Our Team: As an Alterations Customer Service Representative, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences. With a focus on innovation, collaboration, and growth, we're always looking for talented individuals who share our vision.

About the Role:

This full-time opportunity offers a comprehensive benefits package, including competitive pay, generous team member discount, dayforce wallet, health/dental/vision insurance, 401K program, paid vacation, sick days & holidays, and pet benefits. The estimated salary for this role is $12-$18 per hour, based on location and experience.

Key Responsibilities:

  • Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats, and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills, and resolving conflict.
  • Use all systems to manage customer flow to deliver five-star customer experience.
  • Meet all service vows, including Prepare, Welcome, Meet Needs, and Be There for all customers, includes all operational checklist tasks and meeting customers' emotional and practical needs.
  • Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
  • Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
  • Promote all alterations services and personalization options.
  • Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
  • Maintain high dress code standards as required by the Dress Code policy.
  • Greet and escort all alterations customers to and from alterations for appointments.
  • Press, steam, and spot clean all merchandise.
  • Follows quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
  • Build long-term relationships to meet and exceed customer satisfaction and loyalty.
  • Support inventory management by processing special orders, pick-ups, and first-quality standards for all merchandise.
  • Supports all cash wrap behaviors and processes transactions with accuracy to make sure every customer feels celebrated.
  • Seeks assistance from the Alterations Manager to address customer issues that s/he is not able to resolve.
  • Maintains a clean and well-organized alterations room.
  • Performs duties and tasks as assigned by store management.

Requirements:

To succeed in this role, you should have:

  • A High school diploma or equivalent degree.
  • 1-2 years prior retail experience in an apparel or specialty store environment.
  • Prior sewing experience is helpful.
  • Prior experience with computerized POS (Point of Sale) system.

About Our Company:

Davids Bridal is a leading wedding dress retailer, dedicated to providing an exceptional customer experience. We're committed to building a workforce that reflects the communities we serve and celebrates diversity, equity, and inclusion.

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