Overnight Customer Support Specialist

7 days ago


Portland, Oregon, United States Planet Fitness -Easy Mile Fitness Full time
Your Role in Our Team

We're excited to welcome a talented and dedicated individual to our Planet Fitness - Easy Mile Fitness family as an Overnight Front Desk Associate. In this role, you will play a vital part in creating a memorable and enjoyable experience for our members, prospective members, and guests. Some of your key responsibilities will include:
  1. Welcoming members and guests, addressing their queries, and offering support whenever needed.
  2. Conveying the essence of our Judgement Free Zone environment by interacting with members and promoting our services.
  3. Resolving member complaints and escalating issues to management if necessary.
  4. Providing top-notch customer service via phone calls, emails, and face-to-face interactions.
  5. Assisting with membership tasks, including sign-ups, cancellations, and transfers.
  6. Expanding sales by effectively managing retail transactions.
A strong passion for delivering exceptional customer service, a keen eye for detail, and a proactive approach to problem-solving will make you a successful fit for this role. Our company culture values diversity, inclusivity, and personal growth. The estimated salary for this position ranges between $12-$15 per hour, considering location and experience.

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