Customer Experience Specialist

4 days ago


Portland, Oregon, United States SPI LLC Full time
Customer Experience Specialist Job Description

We are looking for a motivated and detail-oriented individual to fill the role of Customer Experience Specialist. As a key member of our team, you will be responsible for providing exceptional customer service and support.

Salary Range:$40,000 - $60,000 per year, based on national averages and your level of experience.

Responsibilities
  • Customer Support:
    • Respond promptly to customer inquiries and concerns.
    • Suggest relevant products and services to enhance customer satisfaction.
    • Analyze customer needs and develop strategies to improve sales and customer loyalty.
  • Sales and Marketing:
    • Identify new business opportunities through data analysis and customer insights.
    • Develop and maintain relationships with current and potential customers.
    • Contribute to the creation and implementation of sales and marketing strategies.
  • Warehouse Operations:
    • Support warehouse activities, including receiving, stocking, and managing inventory.
    • Ensure accurate inventory levels and participate in regular inventory checks.
    • Maintain detailed records of projects and orders.
Requirements
  • Education:
    • A high school diploma or equivalent work experience is required.
  • Skills:
    • Excellent communication and interpersonal skills are essential.
    • Basic knowledge of warehouse operations and inventory management is necessary.
    • You should be able to lift up to 50 pounds and work in a fast-paced environment.
    • Familiarity with basic math and computer skills is expected.
  • Work Environment:
    • This role involves working in an office and warehouse/fabrication environment.
    • The physical demands of this job include sitting, walking, standing, and/or climbing, as well as stooping, bending, kneeling, and reaching.
Benefits

This position offers a comprehensive benefits package, including competitive pay, health insurance, and opportunities for growth and development.



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