Insurance Customer Support Specialist

3 weeks ago


Portland, Oregon, United States The Jacobson Group Full time

About This Opportunity

The Jacobson Group is seeking a skilled Insurance Customer Support Specialist to join our team. As a Customer Service Professional, you will provide exceptional customer service to clients and prospects via phone, email, or in-person.

Key Responsibilities:

  • Provide information, education, and assistance to clients regarding benefits, claims, and eligibility.
  • Communicate effectively with clients, internal staff, and external representatives to resolve inquiries and issues.
  • Maintain accurate records and documentation of client interactions and actions taken.
  • Work collaboratively with other teams to ensure seamless delivery of services.
  • Meet or exceed performance metrics for quality, productivity, and customer satisfaction.

Requirements:

  • Demonstrated knowledge of government programs, medical terminology, and coding (preferred).
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong problem-solving and decision-making skills.
  • Ability to maintain confidentiality and handle sensitive information.
  • High school diploma or equivalent required; 1 year customer service experience preferred.

Benefits: Comprehensive benefits package including medical, dental, and vision insurance, 401(k) plan, paid time off, and opportunities for professional development.



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