Customer Relationship Advocate

2 weeks ago


Philadelphia, Pennsylvania, United States American Board of Internal Medicine Full time
Customer Relationship Advocate

The American Board of Internal Medicine (ABIM) is seeking a skilled Customer Relationship Advocate to join its Customer Experience team. In this role, you will be responsible for managing high-profile customer relationships through multi-channel interactions.

Key Responsibilities:

  • Represent ABIM's brand by interacting with high-profile customers with respect, empathy, and diplomacy.
  • Respond to complex multi-channel inquiries regarding ABIM, including policies, procedures, training requirements, registration, and exams.
  • Ensure customer information is current and accurate within the customer relationship management (CRM) system and other customer tracking tools.
  • Process requests for customer-initiated transactions to complete MOC requirements.
  • Manage outstanding case management work.
  • Ensure all contacts are documented in the appropriate source application.
  • Maintain relevant ABIM knowledge by participating in educational workshops and self-led learning.

Requirements:

  • Undergraduate degree or equivalent professional background.
  • Minimum 3+ years of experience in a customer-facing role, preferably within a high-touch relationship-focused environment.
  • Experience in supporting or communicating with physicians is highly desirable.

What We Offer:

ABIM is committed to recognizing the importance of our people by investing in their lives through ongoing learning opportunities and exceptional total compensation and benefit offerings.

Work Environment:

Our offices are located in the historic section of Philadelphia, and we offer a seamless hybrid work environment for all employees.



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