Relationship Associate
3 days ago
AFC (Automotive Finance Corporation) is a subsidiary of OPENLANE, a leading provider of finance solutions for independent car dealers. With over 35 years of experience, we've built a reputation for delivering exceptional service and support to our customers.
Job SummaryWe're seeking a Relationship Associate to join our team. As a key member of our branch, you'll be responsible for managing accounts, analyzing data, building relationships, and working collaboratively to meet branch goals. You'll be part of a small, local team providing financing solutions to independent auto dealers, driving a positive customer experience, and identifying organic growth opportunities.
Key Responsibilities- Develop a deep understanding of customer needs using CRM tools and work queues.
- Identify dealer needs to promote product solutions and campaigns.
- Manage accounts and enhance dealer growth through focused performance-related discussions.
- Manage, service, and mitigate risk on customer accounts.
- Drive new growth opportunities and manage existing accounts.
- Two years of experience in customer-facing, sales, or sales support roles.
- A valid driver's license with reliable and dedicated transportation.
- Ability and desire to frequently travel within your market to support our current and prospective customer base.
- Desire and experience working in a multi-faceted environment, effectively managing multiple tasks with a strong focus on productivity and adaptability.
- Ability to use and understand technology required for your position, such as mobile applications and software.
- Ability to work independently and autonomously when needed, as well as part of a team.
- High level of accountability towards local goals and business targets.
- Previous auto industry experience.
- Experience with Google Workspace, Salesforce, and Tableau.
We're committed to creating a positive and inclusive work environment that supports the growth and development of our employees. If you're passionate about delivering exceptional customer service and building strong relationships, we encourage you to apply for this exciting opportunity.
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