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Retail Ambassador

2 months ago

San Francisco, California, United States Richemont Full time
About the Role

We are seeking a highly skilled and motivated Sales Associate to join our team at Cartier North America. As an Ambassador of the Maison, you will be responsible for achieving and exceeding sales targets, developing client relationships, and providing exceptional customer service.

Key Responsibilities
  • Consistently achieve and/or exceed monthly sales targets, as directed by management.
  • Ensure each client receives outstanding and exceptional customer service by providing a friendly environment, maintaining outstanding standards, and solid product knowledge.
  • Adapt approach according to client needs and motivations, negotiate and handle objections with ease, and assist and support after-sales clients in accordance with Maison values.
  • Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects.
  • Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available.
  • Partner with Management to develop a plan to support, and participate in, in-store and offsite events and networking.
  • Understand and comply with all security and operational policies and procedures for the Group, Maison, and boutique.
  • Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues.
  • Assist in the merchandising and daily maintenance of displays and back-stock.
  • Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit.
  • Assist with special projects, as needed (i.e. price changes, supporting back-office responsibilities, etc.).
Requirements
  • 2 to 5 years of previous experience in luxury retail, service, or hospitality environment.
  • General knowledge of timepiece movements.
  • Ability to work in a fast-paced retail store environment.
  • Computer and internet savvy.
  • MS Office experience required, SAP knowledge preferred.
  • Additional language skills are a plus.
  • Excellent interpersonal and communication skills are required.
  • Strong understanding of Customer Service needs and Customer (internal and external) priorities.
  • Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
  • Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand.
  • Self-starter with team-player approach.
  • Must be available to work retail hours including weekends and to travel for trainings, client events, conferences.
What We Offer
  • We care about our associates' health and wellbeing and offer a comprehensive benefits program to support you and your loved ones.
  • Our core benefits include medical, dental, and vision programs.
  • Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members.
  • The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match.
  • Understanding the importance of wellness and work-life balance, our package includes a wellness reimbursement benefit and paid time off.
  • We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.
Compensation

We offer a competitive hourly rate of $23 to $27 (overtime eligible). Salaries will be negotiated based on relevant skills and experience.

Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in jewellery, watches, and writing instruments.