Tax Office Operations Manager
21 hours ago
Job Summary:
We are seeking an experienced and customer-focused Associate Team Leader to join our team at H&R Block. As a key member of our retail office team, you will be responsible for supporting the Multi-Unit Team Leader, ensuring quality and consistent execution of Service Standards, and delivering an outstanding client experience.
Key Responsibilities:
- Support the Multi-Unit Team Leader in daily operations, including scheduling, conflict resolution, and client service.
- Execute and hold tax office associates accountable to Service Standards execution and client service experience.
- Serve as point of contact for onsite escalated client service concerns.
- Lead daily activities to ensure that all tax office associates are scheduled and work is completed according to deadlines.
- Lead daily huddles and communicate essential information to office associates.
Requirements:
- Prior experience working in customer service or a similar role.
- Strong organizational skills and ability to plan and manage day-to-day office operations.
- Customer-centric mindset and strong communication skills.
- Computer proficient with the ability to use MS Office.
- Demonstrated ability to work independently with minimal supervision.
- Positive attitude.
- Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs.
- High school diploma / equivalent or higher.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive compensation package.
- A comprehensive benefits program.
About H&R Block:
H&R Block is a leading provider of tax preparation and financial services. We are committed to helping our clients achieve their financial goals and providing a positive experience for our associates.
Why Work for Us:
We believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.
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