Tax Office Operations Manager

21 hours ago


Lancaster, California, United States H&R Block Full time
Job Title: Associate Team Leader

Job Summary:

We are seeking an experienced and customer-focused Associate Team Leader to join our team at H&R Block. As a key member of our retail office team, you will be responsible for supporting the Multi-Unit Team Leader, ensuring quality and consistent execution of Service Standards, and delivering an outstanding client experience.

Key Responsibilities:

  • Support the Multi-Unit Team Leader in daily operations, including scheduling, conflict resolution, and client service.
  • Execute and hold tax office associates accountable to Service Standards execution and client service experience.
  • Serve as point of contact for onsite escalated client service concerns.
  • Lead daily activities to ensure that all tax office associates are scheduled and work is completed according to deadlines.
  • Lead daily huddles and communicate essential information to office associates.

Requirements:

  • Prior experience working in customer service or a similar role.
  • Strong organizational skills and ability to plan and manage day-to-day office operations.
  • Customer-centric mindset and strong communication skills.
  • Computer proficient with the ability to use MS Office.
  • Demonstrated ability to work independently with minimal supervision.
  • Positive attitude.
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs.
  • High school diploma / equivalent or higher.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive compensation package.
  • A comprehensive benefits program.

About H&R Block:

H&R Block is a leading provider of tax preparation and financial services. We are committed to helping our clients achieve their financial goals and providing a positive experience for our associates.

Why Work for Us:

We believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.


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