Accounting Specialist

2 days ago


Stoughton, Wisconsin, United States Diesel Direct Full time
Job Title: Billing Specialist

At Diesel Direct, we are seeking a highly skilled Billing Specialist to join our team. As a key member of our Billing / Customer Service Department, you will be responsible for managing customer relationships, resolving issues, and ensuring timely and accurate billing processes.

Key Responsibilities:

  • Manage incoming calls, customer walk-ins, and emails to provide exceptional customer service.
  • Maintain a working knowledge of customer issues, including questions, pricing, and billing.
  • Manage accurate and timely billing processes for all customers.
  • Provide immediate responses to customer-related inquiries.
  • Manage the tracking and payment of supplemental/rebate programs with key suppliers.
  • Provide reports and POD's for sales support as required.
  • Ensure quotes and orders are input in a timely manner, meeting deadlines from sales teams and customers.
  • Check availability on products in stock and communicate with customers on estimated time of arrival.
  • Comply with all company initiatives and policies.

Requirements:

  • Minimum 2 years' experience in a customer service environment.
  • Associate degree or related work experience.
  • Strong level of general business knowledge.
  • Computer operating skills in Excel, Word, Outlook. Epicor P21 a plus but not required.
  • Solid organizational skills and ability to multi-task in a professional manner.
  • Excellent verbal and written communication skills.
  • Ability to establish relationships and build credibility with customers.

About Diesel Direct:

Diesel Direct is a premier one-stop fuel and lubrication petroleum distributor with a focus on safety and customer service. We are committed to delivering exceptional customer experiences and building long-term relationships with our customers.



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