Floor Staff Representative

3 weeks ago


Walled Lake, Michigan, United States Regal Entertainment Full time
Job Summary

Regal Entertainment is seeking a highly motivated and customer-focused Floor Staff member to join our team. As a key representative of our brand, you will be responsible for delivering exceptional service to our guests, ensuring a positive and memorable experience at our theatres.

Key Responsibilities
  • Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner.
  • Operate the concession stand, including handling cash, credit card transactions, and managing inventory.
  • Assist with ushering duties, including tearing tickets, collecting stubs, and directing patrons to their auditoriums.
  • Conduct in-theatre inspections to monitor picture and sound quality, and report any issues to management.
  • Participate in opening and closing duties, including cleaning auditoriums and maintaining a safe and clean environment.
Requirements
  • High school diploma or equivalent required.
  • Completion of Regal's cast certification program and box office cashier training.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Excellent communication and interpersonal skills.
  • Ability to lift up to 60 pounds and stand for long periods.
Preferred Qualifications
  • Previous experience in customer service or a related field.
  • Knowledge of Regal's policies and procedures.
  • Ability to work in a fast-paced environment and adapt to changing situations.

Regal Entertainment is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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