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Clinical Service Representative

4 weeks ago

Lake Orion, Michigan, United States Beaumont Urgent Care Full time
Job Summary

We are seeking a highly skilled Clinical Service Representative - MA to join our team at Beaumont Urgent Care. As a Clinical Service Representative - MA, you will be responsible for providing exceptional patient care and support to our patients and staff.

Key Responsibilities
  • Prepare patients for and assist with examination and/or treatment
  • Perform triage and obtain vital signs
  • Obtain and timely and accurately document patient history in Electronic Medical Record (EMR)
  • Collect and maintain all patient and business documents while always maintaining confidentiality
  • Collect routine laboratory specimens including phlebotomy, urinalysis and/or oral swabs
  • Administer medications and non-intravenous injections (intramuscular, subcutaneous and/or intradermal)
  • Start an IV, place a catheter and perform splinting when needed/directed
  • Perform various other clinical, aseptic and/or basic laboratory procedures
  • Document within Electronic Medical Record (EMR) all medical interventions timely and accurately
  • Train and assist with our Occupational Medicine service line utilizing our current EMR system, drug screening, breath alcohol testing, audiograms, respiratory fit, pulmonary function testing and/or abiding by the systems and/or protocols set forth by WellStreet
  • Understand and enforce standard health care regulatory requirements
  • Responsible for quality assurance program for compliance with CLIA waived laboratory and patient result trackers
  • Always ensure HIPAA and OSHA compliance
  • Perform office procedures including all general administrative duties; ability to operate all office medical equipment
  • Required to travel to various locations as needed based on staffing and volume
  • Other duties as assigned
Qualifications
  • Successful completion of a MA, LPN, EMT, RN or X-Ray Technology program from an accredited institution
  • Two years of relevant healthcare experience; urgent care or emergency department
  • Possess a Medical Assistant Certification (CMA, RMA, CCMA etc.)
  • We are willing to train new, stellar graduates
  • Must be proficient in venipuncture and injections
  • Must have knowledge of clinical procedures, medical anatomy, and physiology
Physical Requirements
  • Required to work 12 hours shifts, weekends and holidays
  • Required to sit, walk, reach with hands and arms throughout workday
  • Finger dexterity and hand coordination required
  • Occasionally required to lift moderate weight pounds)
  • Specific vision abilities required including close vision, distance vision, and ability to adjust or focus