Front Desk Representative
2 weeks ago
Join the Mosaic Hotel & Maison 140 Beverly Hills team as a Front Desk Agent and provide exceptional service to our guests.
Responsibilities:- Provide attentive and courteous service to guests during check-in, throughout their stay, and at checkout.
- Maximize room revenue and occupancy by effectively managing room reservations and rates.
- Answer guest inquiries regarding restaurants, transportation, entertainment, and other local attractions.
- Follow all cash handling and credit policies to ensure accurate and secure transactions.
- Be aware of all rates, packages, and special promotions to provide guests with the best options.
- Be familiar with all in-house groups and their requirements.
- Be aware of closed-out and restricted dates to avoid overbooking.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology to effectively communicate with guests and colleagues.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
- Use proper two-way radio etiquette when communicating with other employees.
- Fully comprehend and operate all relevant aspects of the Front Desk computer system.
- Perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
- College coursework in a related field is helpful.
- Experience in a hotel or related field is preferred.
- High School diploma or equivalent is required.
- Computer experience is required.
- Customer Service experience is preferred.
- Maintain a warm and friendly demeanor at all times.
- Effectively communicate verbally and in writing with all levels of employees and guests.
- Listen to, understand, and clarify concerns raised by employees and guests.
- Multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
- Maintain regular attendance in compliance with Highgate Hotel Standards.
- Maintain high standards of personal appearance and grooming.
- Comply with Highgate Hotel Standards and regulations.
- Maximize efforts towards productivity and identify problem areas.
- Effectively handle problems, including anticipating, preventing, identifying, and solving problems as necessary.
- Understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Cross-train in other hotel-related areas.
- Maintain confidentiality of information.
- Show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
Compensation: $23.00/hr.
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