Claims Quality Assurance Specialist

2 weeks ago


Chula Vista, California, United States Community Health Group Full time
Job Overview

POSITION SUMMARY

The Claims Quality Assurance Specialist is responsible for enhancing and sustaining the precision and quality of claims processed by Community Health Group. This role involves conducting thorough pre-disbursement evaluations for fee-for-service claims. The specialist will gather, monitor, and analyze audit outcomes, while also proposing training initiatives and other enhancement strategies.

REGULATORY COMPLIANCE

This position requires close collaboration with various departments to ensure that all processes, programs, and services are executed efficiently and in alignment with CHG policies, as well as adhering to relevant state and federal regulations.

KEY RESPONSIBILITIES

  • Perform pre-disbursement evaluations (quality assessments) of selected claims, providers, or processes, including interest payments, misdirected claims, and auto-adjudicated claims.
  • Examine data to detect processing mistakes, improper billing practices, and potential fraudulent activities related to services rendered.
  • Serve as a backup for the VE Claims Auditors, executing relevant functions associated with this role.
  • Offer suggestions for staff training based on irregularities identified during the claims evaluation process.
  • Present recommendations for provider training and other necessary actions based on audit results.
  • Analyze information from diverse sources and produce weekly, monthly, and quarterly trend reports.
  • Review all claims with payment amounts exceeding $5,000 for Professional claims and $10,000 for Hospital claims.
  • Identify discrepancies, billing errors, and system configuration challenges, reporting these to the Claims Audits Supervisor for further investigation.
  • Complete tort liability documentation, compiling all necessary Third Party Liability claims data for submission to the Department of Health Services, Third Party Liability Division.
  • Uphold the organization's reputation and contribute to team objectives by maintaining a professional demeanor, participating in committees and meetings, and performing additional duties as assigned.

Qualifications

EDUCATION

  • Associate's degree
  • Certification in coding and/or medical terminology

EXPERIENCE/ SKILLS

  • At least five years of experience in claims analysis and processing
  • In-depth knowledge of Medi-Cal and Medicare payment regulations
  • Strong background in healthcare and managed care
  • Extensive expertise in claims coding and auditing
  • Clear understanding of medical record evaluations
  • Ability to manage confidential and sensitive information with discretion
  • Proficiency in Microsoft Office Suite
  • Exceptional verbal, written, organizational, and analytical abilities

PHYSICAL REQUIREMENTS

  • Extended periods of sitting

Community Health Group is an equal opportunity employer committed to fostering diversity and inclusion in the workplace. We prohibit discrimination and harassment based on any protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Community Health Group makes hiring decisions based solely on qualifications, merit, and business needs.



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