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Client Care Specialist
2 months ago
About Our Facility:
Southpoint Animal Hospital is a reputable veterinary practice situated in South Durham, NC.
With a dedicated team of 5 veterinarians and a skilled support staff, we have been committed to delivering exceptional medical care and outstanding customer service for over 14 years.
As a primary veterinary care provider, we focus on quality wellness and preventive services, advanced medical treatments, surgical procedures, comprehensive dental care, laser therapy, and diagnostic imaging.
Our compassionate and loyal team has earned a stellar reputation, reflected in our 4.9-star rating on Google reviews and our consistent recognition as Best of Durham and Best of Triangle for 11 consecutive years.
Our state-of-the-art facility features 7 examination rooms (including one dedicated to feline patients), a spacious treatment area, separate surgical and dental suites, digital radiography, ultrasound, therapeutic cold laser, in-house laboratory services, and a glass-walled ICU.
Each patient and their guardians are treated with individualized care tailored to their unique needs.The well-being of our patients, both physically and emotionally, is our utmost priority, and we aim to make every visit informative, enjoyable, and filled with positive experiences.
We invite you to become a part of our dedicated and expanding team.Position Overview:
As a Client Care Specialist, your responsibilities will include:
Handling incoming and outgoing calls from clients for appointment scheduling.
Managing multiple tasks efficiently and calmly.
Maintaining accurate documentation of client and pet records, including referral information and medical histories.
Providing clients with necessary instructions, information, and invoices, as well as dispensing prescription items as directed by the veterinarian and scheduling follow-up appointments.
Overseeing the financial aspects of the hospital by ensuring accurate transaction records, adhering to cash and credit card handling protocols, and following proper opening and closing procedures.
Promoting pet health through client education on preventive care, treatment options, and available hospital services.
Maintaining a positive demeanor in all interactions with clients, pets, and colleagues.
Demonstrating empathy towards clients and treating pets with kindness and respect.
Qualifications and Responsibilities:
Proficient in using standard office equipment.
Familiarity with veterinary medical terminology and procedures.
Willingness to work a flexible schedule, including weekends and holidays.
Experience with veterinary software is advantageous.
Ability to work independently and follow directions on assigned tasks.
Strong organizational skills.
Critical thinking skills to assess various solutions and approaches to challenges.
Benefits:
Competitive pay range of $16-$19/hour based on experience.
Comprehensive Health Care Plan (Medical, Dental & Vision).
Retirement Plan (401k).
Life Insurance (Basic, Voluntary & AD&D).
Short Term Disability coverage.
Paid Time Off (Vacation & Public Holidays) for eligible positions.
Educational assistance for teammates pursuing AVMA-CVTEA accredited veterinary technician programs.
Access to Teladoc for 24/7 medical consultations.
Discounted veterinary services.
Employee Assistance Program (EAP).
A vast network of over 5,000 veterinary professionals dedicated to fostering a collaborative work environment and supporting individual career development.
Opportunity to positively impact the community while engaging in a variety of tasks and assisting animals alongside a supportive team.
Our team's unwavering commitment has led to significant growth, with Southern Veterinary Partners employing over 8,000 individuals nationwide.
Our achievements have garnered recognition, including a spot on Newsweek's "Most Loved Workplaces" list and multiple rankings among Inc. 5000's "Fastest Growing Companies in America" and the Birmingham Business Journal's "FastTrack 30".
